How to Improve the Call Center Customer Experience

Today, more than ever, excellent customer service and a positive customer experience are of utmost importance for businesses. Many companies rely on call centers...

How To Use Collected Data To Drive Your Company Forward

We all know that data-driven decisions are the key to success for organizations, but not many of us understand how exactly to analyze and...

Explore The Benefits Of Calculating Employee Turnover Rate

When you run a company, large or small, one of your main concerns will be the job satisfaction of your employees. Their loyalty to...

Best Practices for Claiming The Work Opportunity Tax Credit

The Work Opportunity Tax Credit (WOTC) is a valuable incentive for small business owners who hire employees from certain target groups, such as veterans,...